Privacy Policy 

What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way.  In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.  We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.  We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect your information?

 

When you browse or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.

Why do we collect such information and how is it used?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

We never pass your information onto any other third party without your express prior consent and we do not use your data for marketing any other services apart from our own.

How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with you?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our Terms of Business, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, Whats App and postal mail.

How do we use cookies and other tracking tools?

We use cookies though the Wix.com platform to track your activity on our website and to provide our services.  We also use Google Analytics to understand how you use our site to enable us to provide more streamlined services.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please contact us at the email below or send us mail directly to our Chalets. 

Updates to this Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at our email below or send us mail directly to our chalets. 

WhatsApp  +33 (0) 6 41 82 83 54

bonjour@monsterchalets.com

© 2020 by  MONSTER CHALETS SARL

Privacy Policy        Terms of Business

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Our Chalets are registered with local government:  Le Verney: 73257002755DZ  Le Lichen: 73257012238SM

Monster Chalets SARL is a registered tour operator under Atout France (registration number: IM073190002).  

Our financial guarantee is provided by APST (15, avenue Carnot 75017 Paris) and professional liability insurance provided by

AXA France IARD SA (313, Terrasses de l’Arche - 92727 Nanterre).